You can return your unused pottery for an exchange or refund within 30 days from your purchase date.  Any item not in its original condition, damaged or showing evidence of being used will not be valid for a return.

If you would like to return your order, first let us know to expect it by emailing hello@bartoncroft.com before sending back to the studio at Barton Croft, 45 Aston Road, Waterlooville, PO7 7XJ, UK. You will be responsible for the return shipping cost, we'd recommend using tracked shipping, as if the item gets lost on the way we cannot be held responsible for it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and automatically be applied to your credit card or original method of payment.